Strategy
Leadership
Transformation

Founded by Jurgen Baumhoff in 2017, MetaPoint is a unique board-level advisory. With 44 years of experience, Jurgen has perfected a hands-on and unique approach to working with people that translates to MetaPoint’s unique methodology. Connect, explore, transcend, change, learn and understand are just a few of the foundational principles that MetaPoint is founded on. As an advisory, MetaPoint offers comprehensive expertise across a range of businesses. With a primary focus on hospitality, MetaPoint’s advisory services recognises that hospitality is a complex industry, with assets that are intertwined with many different sectors. Jurgen’s breadth of global experience as a seasoned hotelier, allows MetaPoint to advise on many facets across city, resort and urban markets. Jurgen also takes great care in coaching, teaching and mentoring younger generations who have undertaken hospitality degrees at graduate level. While advisory will always remain a core tenure of MetaPoint, Jurgen also takes great pride and enjoyment in setting up charitable ventures. With strong ties to the UN and outstanding relationships with the governments of many markets, his connections with UNAIDS, UNICEF, World Health Organisation (WHO), and UNITAR has seen him spearhead many notable charitable ventures to date. For more information, click here (link to charitable ventures page). As a company operating in Australia, Europe and Africa, Jurgen has an extensive range of services that can be used collectively as part of the bigger picture or selected to address specific areas of need.  

Since 1978, Jurgen has helped advanced many reputable and acclaimed hotel groups as a seasoned hotelier by strategically re-engineering business processes, advising on necessary product and facility changes and initiating asset re-positioning in the market place.

He has worked with many notable International hospitality brands including Marriott, Four Seasons, The Address Hotels & Resorts, Ritz Carlton, IHG and others. Offering decades of wisdom to the industry after 44 years of experience, he enjoys strong ties with the UN and outstanding relationships with the governments of many markets.

A proficient public speaker, Jurgen has been on the panel at several International Hotel Investment conferences, most notably the World Travel & Tourism Day, the Arab Hotel Investment Conference and Proctor & Gamble’s Luxury Product Division Conference. As a member of multiple prestigious organisations, including the World Travel & Tourism Council, the British Swiss Chamber of Commerce and the Australia Arab Chamber of Commerce, Jurgen has unrivalled access to worldwide expertise. Through coaching, teaching and mentoring younger generations who have undertaken hospitality degrees at graduate level, Jurgen is able to sow his insights and experience into the next generation, while setting them up for a successful future career in international hospitality.

Jurgen takes great pride in being objective and multi-disciplinary. His breadth of experience has resulted in a unique methodology that is applied while offering three core disciplines: Coaching, teaching and mentoring, hospitality advisory, and charitable ventures. This body of methods is communicated through glyphs.  

COMMUNICATING IN GLYPHS

In typography, a glyph /ˈɡlɪf/ is an elemental symbol within an agreed set of symbols, intended to represent a readable character for the purpose of writing. The following core tenets of MetaPoint’s methodology serve to streamline and simplify all projects:

CHANGE

CONNECT

TRANSFORM

LEARN

CREATE

UNDERSTAND

REFLECT

TRANSITION 

There are often changes brought about by mergers and acquisitions as well as general organisational development. Therefore, a need arises to provide key employees with support through a change of role or career. These events are often catalysts, which inspire companies and individuals to seek coaching or mentoring.

Coaching and mentoring can be closely linked with organisational change initiatives as a professional or personal development tool to help staff adapt to changes in a manner consistent with their personal values and goals. It can enhance morale, motivation and productivity while reducing staff turnover as individuals feel valued and connected with both small and large organisational changes.

Jurgen’s international reach and expertise give him a competitive advantage internationally to be able to manage whatever your request. With over 44 years of experience in the creation and management of iconic properties and leisure destinations, Jurgen brings a rich portfolio of international knowledge. As a hospitality consultant, Jurgen’s focus is on developing organisational practices, processes and structure. Our focus is to help our clients establish strength in the market place and gain an edge. With more than 30 years experience in the hospitality industry, we have an extensive background in food operations and management development and are very familiar with what keeps managers & owners up at night.

Management Contract & Franchise Negotiations

As an impartial negotiator who will operate on your behalf, Jurgen will help you to improve your contract terms. Depending on your circumstances, there may be other significant opportunities that you may not be aware of. Franchisees are told by the brand that the franchise agreements are not negotiable, but there is plenty of wiggle room to pull out important concessions if you know your target.

Pre-opening, Development & Operations

The scope and style of the opening activities are tailored to the hotel or resort itself, the community and the targeted demand generators/markets. From setting up operating policies and procedures, choosing contractors, recruiting and training, planning and executing pre-opening and ongoing marketing, ordering supplies, setting up accounting, developing pre-opening marketing to staffing and operating budgets.

Turnaround & Change Management

Successfully restructuring businesses and improving performance at both the top and bottom line is one of Jurgen’s strength. Using Jurgen’s proprietary methodology (change, connect, transform, learn, create, understand, reflect and transition), proper management of a successful turnaround or transition during a period of change is paramount. Through first stabilising the situation, addressing management issues, assessing the situation, and implementing emergency actions, the restructuring process will begin and grow until a sense of normalcy is reached.

Concepts & Project Development

From initial ideation to final roll-out and development of the concept. Working together with our clients, Jurgen develops a customised strategy for the successful planning and realisation of projects, no matter the venture or dream.

Operator Search & Selection 

Jurgen enjoys close relationships with many major global hotel management companies. As a result, he has been responsible for attracting many new brands into different regions. By the time you reach this stage in your asset lifecycle, we will need to ensure your operating partner will be the ‘right fit’. Jurgen’s keen understanding of branding, management structure and the small print of commercial terms allows us to deliver the ideal operator on the best possible management financial terms every time.

Interim Management

In times of change, temporary provision of resource and skill management is necessary. Interim management is the short-term assignment of a proven heavyweight interim executive manager to manage a period of transition, crisis or change within an organisation. Sometimes it is daunting to select an interim executive, however, Jurgen’s experience lends simplicity to this activity.

Asset Management

With increasing competition amongst new hotels and brands in the region, there is an escalating necessity for proactive asset management. Jurgen’s role as an asset manager is essential to provide a comprehensive liaison between a client and their management team. The aim of this role is, quite simply, to protect the client’s interests and enhance the overall value and return on investment of a given asset.

Hotel Transactions

The acquisition and disposal of a hospitality property or asset is more than a one-dimensional transaction in real-estate. Hotels are dynamic, often with varied and complex operations and this is why due diligence is a very important part of the process. Jurgen’s will help you see through the “window dressing”, giving you the option of walking away at an early stage and saving money, or of negotiating and structuring a deal that will make the transaction more likely to succeed.

Today's consumers hold companies to a higher standard. They're looking for more than just material products or quality services. Consumers expect corporations to operate responsibly and address social and environmental issues. Recognising how important social responsibility is to your customers, Jurgen can advise which broad categories of corporate social responsibility (CSR) your company should focus on. The gaps between the worlds of business and charity are closing, and running a successful business in addition to creating social impact is challenging. It is a departure from the traditional operating model but can be a significantly beneficial venture. 

THE METAPOINT EDGE

Jurgen is a member of the World Travel & Tourism Council, the International Association of Hotel General Managers, The International Hoteliers Club, and Rotary International, the Australia Arab Chamber of Commerce and Industry and the British Swiss Chamber of Commerce. Surrounded by a wealth of knowledge, Jurgen has unparalleled access to some of the world’s top strategic minds in hospitality.

Over the course of his career, Jurgen has formed multiple strategic alliances with the following companies: 

Impact Hotel Consulting, Australia,  Momentum UK,  One Step Beyond Worldwide Canada, Tolstoy and Associates Australia,  MRT Consultants Qatar,  Hospitality Biz  Australia, Australian Professional Skills Institute (APS),  Inspire WA  Australia,  Insignia Worldwide,  Fludium, Dubai   

With 44 years of experience, it is a mission to concisely describe all of Jurgen’s past projects. Below are some highlights from his career:  

• Taught Diploma/Advanced Diploma classes on a case by case basis at the Australian Professional Skills Institute (APS) in Australia.
•  KeyNote Speaker at the Annual Graduation Ceremony for students of Hospitality Diploma/BA and MBA at the Glion Institute of Higher Education, Montreux, Switzerland.
• Mentored several BA & MBA Students of Glion online and via skype calls in preparation for their final exams and thesis.
• Organized an annual project in conjunction with Glion Professors,  for Glion MBA students in their final semester.

• Negotiated and signed the 1st Public Private Partnership (PPP) between a Hotel and UNAIDS in Geneva called `Making History with UNAIDS` to raise funds and awareness in order to end the transmission of AIDS from mother to child.  In partnership with UNAIDS, developed and organized an annual Gala to raise funds. A gala sponsored by Cartier that saw 2 grandsons of Nelson Mandela as patrons. 5 African countries ( Kenya, Zimbabwe, Tanzania, Namibia, Mali) have continued to benefit from this PPP. 
• Supporting the Path of Hope Foundation Australia on an ongoing basis. A joint venture between Rotary and the Salvation Army to eliminate Domestic Violence particular against women and children. Supporting the international roll out of this foundation and coordinating with many different UN agencies to gain momentum.  
• Member of Rotary International and a Paul Harris Fellow for more than 20 years.
• Founding member of the Rotary Club of Geneva International, Geneva`s first English speaking Rotary Club catering to the International Community and UN visitors to Geneva.

• Pre-opening/Opening & Support to several international Hotel projects: Holiday Inn Times Square (now Novotel) Brisbane, Queensland, Australia. / David InterContinental Tel Aviv, Israel. / Four Seasons Hotel, Doha, Qatar. / Merweb Al Saad, Doha, Qatar. / Sharq Village & Spa by Ritz Carlton, Doha, Qatar.
• Planning & co-ordination of major room and public area renovation and re-positioning of several international hotel projects: Holiday Inn Golden Mile, Kowloon, Hong Kong. / Penta Hotel (now Holiday Inn) Munich, Germany. / Churchill InterContinental London (now Hyatt) Portman Square, London. / Mayfair InterContinental London (now Raddison). / InterContinental London Hyde Park Corner. / Semiramis InterContinental Cairo, Egypt. / Marriott Hotel, Doha, Qatar. / Regency InterContinental Manama, Bahrain. / Ritz Carlton Manama, Bahrain.
• Planning, co-ordination and repositioning of Food & Beverage outlet(s)in several international hotel and catering projects: Holiday Inn Golden Mile, Kowloon, Hong Kong (4 restaurants). / Crowne Plaza Terrigal, NSW, Australia ( 2 restaurants) / Churchill InterContinental London ( Award winning restaurant Locanda Locatelli) / InterContinental London ( Award winning restaurant Theo Randall) / Hong Kong Stadium negotiated 5 year catering contract for the annual Rugby 7`s for Holiday Inn Golden Mile.
• Co-ordinated and supervised several Management Agreement negotiations, i.e. Bahrain Regency InterContinental, Ritz Carlton Doha, Sharq Village & Spa Doha, Merweb Hotel Doha, Sheraton Doha.
• Managed Corporate operations as well as Asset Management of the Address Hotels & Resorts in Dubai, covering all leisure units including 2 major golf courses, one Equestrian & Polo Club and the Marina Yacht Club, covering all of the necessary CAPEX Projects as well as the planning and redesigning of several public areas.